BGBilling 5.0
Плагин HelpDesk 5.0_171
После инсталяции, включили экземпляр плагина в "Сервис -> Настройка плагина", с конфигурацией:
Цитата:
file.storage.root.path=/opt/bgbilling/helpdesk_storage
mode.list=off:выключено;on:включено;package:пакетный
mode.default.id=on
state.mode=0
default.comm.mode=0
default.comm.phone.enable=false
default.comm.email.enable=true
default.comm.email.subject=HelpDesk => Опубликован ответ на Ваше сообщение
Перезапустили сервер BGBilling.
После перезапуска и обновления клиента BGBilling, в меню "Сервис" пункт "HelpDesk" не появляется.
В договорах, вкладка "HelpDesk" появляется, но она пустая.
При входе в Личный Кабинет пользователя, также пустая страница и в логе "server.error.log" появляются записи:
Цитата:
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - java.lang.NoSuchFieldError: plugin
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at ru.bitel.bgbilling.plugins.helpdesk.server.WebMenu.addItems(WebMenu.java:15)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at bitel.billing.server.WebMenuBase.addItems(WebMenuBase.java:42)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at bitel.billing.server.WebExecuter.buildMenu(WebExecuter.java:656)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at bitel.billing.server.WebExecuter.doPost(WebExecuter.java:181)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at ru.bitel.server.servlet.filters.MultipartFilter.doFilter(MultipartFilter.java:42)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at ru.bitel.server.servlet.filters.XSSFilter.doFilter(XSSFilter.java:87)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at bitel.billing.server.filters.BGAuthFilter.doFilter(BGAuthFilter.java:190)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at bitel.billing.server.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:37)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:568)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
server 09-02/12:33:34 ERROR [http-80-4] LoggingPrintStream - at java.lang.Thread.run(Unknown Source)
Никаких других записей в логах сообщающих о каких либо ошибках нет.